This following document sets forth the Privacy Policy for the Montville Real Estate Please also review our website privacy policy located at the base of our website.

Montville Real Estate is committed to providing you with the best possible customer service experience. Montville Real Estate is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

a)    We offer a range of services including, without limitation, providing appraisals of properties acting as a real estate agent for the buying and selling of properties, leasing properties, holiday letting, advertising properties and ongoing management of properties.

b)     We collect personal information to enable us to provide our Services.  This includes:

i. processing inquiries;
ii.    facilitating the sale, purchase, advertising of properties and businesses;
iii.    recording persons entering a landlord or seller's property (e.g. for inspection, survey or appraisal purposes);
iv.    facilitating the leasing of properties (including advertising the properties) and acting as property manager;
v.    for our internal business operations;
vii.    complying with our legal obligations;
viii.    advising clients of additional services or information which may be of interest;
ix.    providing your contact details to our partners and contractors who provide us with services;
x.    maintaining and updating our business infrastructure and systems;
xi.    statistical purposes;
xii.    promoting and advertising our business, products and services;
xiv.    franchise purposes, including assessment of franchise applications and management of our franchises; and
xv.    insurance and governance purposes.

c)    If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be able to provide the Services or those Services may be compromised.

d)    This privacy policy applies to all situations in which we collect personal information directly from you. This includes, but not limited to, telephonic communication, communication by email and post, in person and through individuals accessing our websites.

4.    What personal information do we collect?

The personal information we collect will depend on the Service or Services we provide to you.  It may include:

a)    your name, residential or business address, contact phone numbers, email address;
b)    family details;
c)    employment details;
d)    financial information, including assets, liabilities, income, outgoings, spending patterns and credit reference reports;
e)    the value of your property;
f)    insurance details;
g)    credit card and banking details;
h)     Sensitive Information;
i)    Credit Related Information;
j)    information in respect to a will or estate;
k)    references (e.g. to support rental arrangements);
l)    copies of photo identification (e.g. driver's licence, passport, student ID); or
m)    any other personal information relevant to the Service we are providing to you.

5.    How do we collect personal information?

a)    We aim to collect personal information directly from you.
b)    We also collect personal information:
i.    from your representatives (e.g. solicitor, accountant or financial adviser);
ii.    through our Website and by other electronic communication channels;
iii.    when sent to us by email or other communication from third parties;
iv.    from publicly available sources of information including social media;
v.    when you transact with our franchisees or if you apply to become a franchisee;
vi.    when we are required to do so by law;
vii.    from Strata or Bodies Corporate, Strata or Body Corporate Managers and On-Site Managers;
viii.    when you enter into a competition or promotion with us or participate in a survey including an 'after sales service' follow-up; and
ix.    from our own records;
x.    from our employees;
xi.    from our suppliers or partners; and
xii.    from private vendors.

c)    If you supply personal information to us about another person, you represent and we accept it on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.

d)    Each time you visit our Website our server collects personal and non-personal information. This information may be gathered from both mobile and static devices. This information may include, but is not limited to: the type of browser you use, your operating system, your internet service provider, your Internet Protocol (IP) address, your mobile service carrier, the online address of a previously visited site etc. We may use Cookies and log files to monitor and improve our online presence.

e)     A Cookie is a piece of information that our web server may send to your machine when you visit our Websites. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.  A Cookie helps us to recognise you when you re-visit the Website and to co-ordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen. Any information we seek to collect via cookies etc is used to better understand our customer needs and the services they are seeking from us. Cookies assist us in providing better and faster services.

f)    Links on our Website may take you outside our network.  These links are provided in good faith.  However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites

6.    Considerations when you send information to us

a)    While we do all we can to protect your privacy, including investing in specialist security software, no data transfer over the Internet is 100% secure.

b)    If you provide personal information to us electronically, there are ways you can help maintain the security of the information.  These include:

i.    always close your browser when you have finished your user session
ii.    do not provide personal information by using a public computer; and
iii.    never disclosing your user name and password to another person.

c)    You are responsible for all actions taken using your username, email or password.  If at any time you believe your username or password have been compromised, change your password and contact us immediately.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Montville Real Estate takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may disclose your personal information to third parties in certain circumstances including:

a)    if you agree to the disclosure;
b)    when we use it for the purpose for which it was collected, e.g. as part of a sale or leasing process or in the provision of another Service;
c)    to employees, contractors, franchisees and service providers who assist us in operating our business and providing our Services;
d)    in circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
e)    where disclosure is required or permitted by law;
f)    to our Related Entities and franchises;
g)    if  disclosure will prevent or lessen a serious or imminent threat to someone's life or health; or
h)    where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.

All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies. You consent to us using your information for marketing purposes which include our Services as well as our business partners.

We do not trade or sell your personal information however we may share your data with our energy, telecommunication, fuel and insurance clients for the purposes of facilitating your request. We always seek your consent prior to sharing your data with our clients, vendors and partners.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Montville Real Estate reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Montville Real Estate reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Montville Real Estate welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 07 5478 5478

Post: Attn: Privacy Policy,
Montville Real Estate,
Shop 1, 171-183 Main St Montville, 4560

E-mail: [email protected]